FAQ

💰 How are shipping costs calculated?

We offer free shipping to the EU, United States, Canada, and Arab Gulf countries. For other destinations, shipping costs are based on order weight and location.

⏱ What is the delivery time for my order?

Orders are typically processed and shipped within 1 business day. Most packages arrive within 4 business days, though delivery times may vary depending on your location.

📦 Do you offer combined shipping?

Yes. If your order includes multiple items, we’ll automatically combine them into one shipment whenever possible to reduce packaging and handling time.

🌍 Do you ship internationally?

Absolutely! We ship worldwide and have over 20 years of experience packing delicate and valuable items for safe global delivery.

🔍 Can my order be tracked online?

Yes. A tracking number will be provided as soon as your order ships, so you can follow your package every step of the way.

📞 Why do you need my contact phone number?

Couriers often require a phone number to arrange smooth delivery and avoid delays, especially for international shipments.

🔐 What payment types do you accept? Are they safe?

We accept PayPal, offering secure checkout without exposing your credit card details. Your transactions are protected by PayPal’s SSL encryption, giving you peace of mind during every purchase.

📉 Do you offer discounts on bulk orders?

Yes! Visit our Quantity Discounts and Wholesale Discounts pages to find exclusive pricing for large or wholesale purchases.

⚡ Are your items compatible with electrical systems in the US and Canada?

Yes. Our products are compatible with both 110V and 220V systems, making them suitable for use in the US, Canada, and most countries worldwide.

🔌 What plug type do you provide?

Most of our items are ready for installation and don’t require plugs. For items like table lamps, we provide European-style round-pin plugs by default. If you're in North America, a simple plug adapter (under $1 at most stores) will make them compatible.