FAQ

How are shipping costs calculated?
Shipping costs are automatically calculated at checkout based on your location, the chosen carrier, and the weight of your order.

What is the delivery time for my order?
Once shipped, orders typically arrive within 4 business days. However, transit times can vary based on your location.

Do you offer combined shipping?
Yes, we combine shipping on multiple items to reduce costs where possible.

Do you ship internationally?
Yes, we ship worldwide, leveraging our decades of packing experience to ensure safe, secure international deliveries.

Can my order be tracked online?
Yes, tracking information will be provided once your order is shipped.

Why do you need my contact phone number?
Your contact phone number is crucial for ensuring smooth delivery by the shipping courier.

Why shipping cost appears high even though the item weight seems light? Shipping couriers prioritize actual weight or volume weight, whichever is greater. Sometimes, volume weight (L X W X H in centimeters / 5000) exceeds actual weight.

What payments types do you accept? Are they safe?
At our store, we understand the importance of protecting your sensitive financial information. That's why we accept PayPal as a payment method, allowing you to make secure transactions without sharing your credit card details with us. Our online order process is safeguarded by PayPal's high-level SSL encryption technology, ensuring your credit card number and other sensitive information remains confidential.

Do you offer discount on bulk orders?
We're committed to helping you save on your purchases.  Check out our Quantity Discounts page for exclusive deals on bulk orders. For wholesale pricing, visit our Wholesale Discounts page to explore our competitive rates.

Are your items compatible with United States and Canada?
Our products are designed to work seamlessly with both 110-volt and 220-volt electrical systems, making them perfect for use in the United States and Canada. While the voltage difference may affect the wiring, it won't impact the overall performance of our products. 

What plug type do you provide?

We take care of the hassle of hard-wiring our electrical items, so they're ready for installation right out of the box. However, for table lamps or upon request, we may provide a plug that meets European standards, featuring round tips. If you need a plug adapter for use in North America, you can easily find one online or at a local dollar store for under $1.