What payment
methods do you accept?
Currently, we only accept Paypal,
Western Union Money Transfer and
Banks wire transfer. No Money Orders Please.
How secure is my
online order?
Extremely secure, the primary reason that we selected PayPal for our order processing was
due to the security that PayPal offers over other order processing
solutions. PayPal uses the highest level of SSL encryption technology
available to keep your financial information safe. In fact, we do not even
have access to your sensitive financial information like your credit card or
bank account number.
Do you offer discount for multiple items
purchase?
Yes, please refer to our Quantity Discounts page for details
Click
Here.
Do you combine shipping?
Yes, we do combine shipping on all orders to
save you money! However, to combine shipping, multiple items should be in
the same order number. Our system will automatically calculate your
combined shipping during your checkout process.
What shipping
options are available?
Please refer to our shipping page for details
Click
Here.
How quickly should I expect a response to my online order?
You will receive an e-mail confirmation of your order. Most e-mail receipts
are received within fifteen minutes. If you do not immediately receive your
receipt, please allow up to twenty-four hours for it to be delivered before
contacting us. If you have not received your receipt, please also check your
SPAM folder, as it may have been automatically stopped and moved into your
SPAM or Junk Mail folder instead of being sent to your inbox.
What is your delivery time?
That depends on the chosen
Shipping
Method. Usually, we ship expedite
service items on Wednesdays. While we ship the other shipping services items on
Mondays. Please allow at least 24 hours for packing. Please also consider our local
time relative to yours, for instance, our local time is ahead of the PDT by
10 hours.
What is I am not satisfied of my purchase?
Please refer to our Return Policy page for details
Click
Here.
What electrical standards do you
have? 110 Volt or 220 Volt?
Well, ALL of our lights will work with
BOTH 110 volt and 220 volt. This voltage issue has an effect only on
the cross sectional area of the wiring.
To check that deeper:
Assume that the lamp will produce 100 watt,
electric power. So, to have the same power (P) in Country_A (VA =
110 voltage) and Country_B ( VB =220 voltage);
PA = PB=>> IA
X VA = IB X VB >> IA
/ IB = 220/110 = 2
Which means that the current (I) required in country A to have the same
wattage is double the Current in country B. That means that the cross sectional area of your wires should
be double. So, we make our wiring according to the lower volttage.
Do you supply plugs?
Well, we are using here in Egypt the European standards for plugs. So, our
plugs have round tips not flat as the north American plugs. So, we can supply
the European NOT the American plugs.
What about your wholesale policy?
Wholesale is
welcome! We have experience in handling B2B relationships.
Wholesale prices depend on the purchase volume. We consider a purchase
volume of at least 50 items as a wholesale order. However, lower
purchase volume can still has a good DISCOUNT according to our
Quantity Discount policy.