Your Gate To Middle Eastern Treasures

Frequently Asked Questions

What payment methods do you accept?

Currently, we only accept Paypal, Western Union Money Transfer and Banks wire transfer. No Money Orders Please.

How secure is my online order?

Extremely secure, the primary reason that we selected PayPal for our order processing was due to the security that PayPal offers over other order processing solutions. PayPal uses the highest level of SSL encryption technology available to keep your financial information safe. In fact, we do not even have access to your sensitive financial information like your credit card or bank account number.

Do you offer discount for multiple items purchase?

Yes, please refer to our Quantity Discounts page for details Click Here.

Do you combine shipping?

Yes, we do combine shipping on all orders to save you money! However, to combine shipping, multiple items should be in the same order number. Our system will automatically calculate your combined shipping during your checkout process.

What shipping options are available?

Please refer to our shipping page for details Click Here.

How quickly should I expect a response to my online order?

You will receive an e-mail confirmation of your order. Most e-mail receipts are received within fifteen minutes. If you do not immediately receive your receipt, please allow up to twenty-four hours for it to be delivered before contacting us. If you have not received your receipt, please also check your SPAM folder, as it may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox.

What is your delivery time?

That depends on the chosen Shipping Method. Usually, we ship expedite service items on Wednesdays. While we ship the other shipping services items on Mondays. Please allow at least 24 hours for packing. Please also consider our local time relative to yours, for instance, our local time is ahead of the PDT by 10 hours.

What is I am not satisfied of my purchase?

Please refer to our Return Policy page for details Click Here.

What electrical standards do you have? 110 Volt or 220 Volt?

Well, ALL of our lights will work with BOTH 110 volt and 220 volt. This voltage issue has an effect only on the cross sectional area of the wiring.

To check that deeper:

Assume that the lamp will produce 100 watt, electric power. So, to have the same power (P) in Country_A (VA = 110 voltage) and Country_B ( VB =220 voltage);

PA = PB=>>  IA X VA = IB X VB  >> IA / IB = 220/110 = 2 Which means that the current (I) required in country A to have the same wattage is double the Current in country B. That means that the cross sectional area of your wires should be double. So, we make our wiring according to the lower volttage.

Do you supply plugs?

Well, we are using here in Egypt the European standards for plugs. So, our plugs have round tips not flat as the north American plugs. So, we can supply the European NOT the American plugs.

Plugs Image

What about your wholesale policy?

Wholesale is welcome! We have experience in handling B2B relationships. Wholesale prices depend on the purchase volume. We consider a purchase volume of at least 50 items as a wholesale order. However, lower purchase volume can still has a good DISCOUNT according to our Quantity Discount policy.

 

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